General Terms and Conditions for E-commerce
1. General
CoL Fashion & Gift AB, with organization number 5569702409 and VAT registration number SE556970240901, and you as a customer who places an order with us via www.chambersoflove.com Detailed contact information and other details about the Company can be found on the Website. The terms and conditions apply only to you as a consumer who completes your order and thereby purchases a product from us via the Website.
In addition to these Terms, the Company's [Privacy Policy (link to /page/policy-and-cookies)] also applies. In this policy, you can read about how we process your personal data when you shop with us.
As a private individual, you must be over 18 years old and not under guardianship to make a purchase. If you are under 18, consent from your legal guardians is required to place an order with us.
We may change these Terms at any time, but the changes you approved at the time of your purchase will always apply to that purchase. All changes will be reflected in the latest published version of the Terms on the Website. Changes take effect from the moment you accept the Terms, i.e., when you make a new purchase.
2. Agreement and Order
To complete a purchase via the Website, you must accept the Terms.
After receiving your order, the Company will send an order confirmation to you via email as soon as possible to confirm the order. A purchase agreement is only concluded when the Company has confirmed the order in writing, and you have received the order confirmation via email.
The Company reserves the right to refuse an order, for example, if you have provided incorrect information or if the order cannot be fulfilled due to stock shortages.
3. Product Information, etc.
We reserve the right to sell out products and for any image or typographical errors on the Website, in advertisements, or other marketing materials, as well as in product descriptions. The Company has the right to correct such errors, change or update the information on the Website, and continuously make product changes and improvements on the Website.
Images on the Website showing products, in advertisements, and other marketing materials should exclusively be seen as illustrations and not as specific details about the product's features, functionality, origin, or any guarantee. The Company is not responsible for information on the Website that comes from third parties.
The content on the Website is protected by copyright. Product names and logos may also be protected under trademark law or marketing law. This means that trademarks, company names, product names, images and graphics, design, layout, and information about products, services, and other content may not be copied or used without prior written consent from the Company.
4. Prices and Payment
When placing an order, the prices listed at the time of the order on the Website apply, unless otherwise expressly agreed or if circumstances clearly indicate otherwise. All prices are stated in Swedish kronor (SEK) and include applicable VAT. Prices do not include any payment and shipping fees, which are stated separately. The total price for the order is shown before you complete the purchase and in the order confirmation.
The Company strives to ensure that the Website contains accurate information to the greatest extent possible. However, we reserve the right for the Website to contain typographical errors and incorrect prices, and we are not bound by prices that you realized or should have realized were incorrect. If an incorrect price has been stated for an ordered product, we will notify you and await approval of the corrected price before the order is considered approved.
You can pay for your purchase using the payment options and according to the separate payment terms stated on the Website. We reserve the right not to always offer all payment methods or to change the payment method if the one you selected does not work at the time of purchase.
5. Campaigns, Discount Codes, and Other Offers
The Company may, from time to time, carry out campaigns, discount codes, and other offers for various products ("Offers"). For products covered by such Offers, the favorable price or conditions apply during the limited period specified in connection with the current Offer or while stocks last. Otherwise, these Terms apply.
Offers cannot be combined with other discounts unless expressly stated otherwise. Upon the conclusion or withdrawal of the Offer, these Terms shall apply in full to the products previously covered by the Offer.
6. Abandoned Shopping Cart
If you have added items to your shopping cart without completing an order, we will send you a reminder email listing the products you added to the cart, provided that:
- You are a customer and have not objected to receiving marketing from us, or
- You have otherwise consented to receive marketing from us.
You can unsubscribe from marketing at any time by clicking "unsubscribe" in the email you receive.
You can recreate your shopping cart with all the products you previously added at any time. If you do not wish to recreate the cart, no action is required. Prices and availability of the products are based on the prices and availability that applied when you placed the products in the cart. We therefore reserve the right to change prices in connection with different Offers and for stock shortages.
7. Delivery
Shipping costs will be added to the order unless otherwise expressly stated in connection with your order. More information about the delivery options we offer can be found on the Website. Note that limitations in the different options may apply.
Delivery times may vary depending on the option you choose. The expected delivery time is stated on the Website and will be displayed to you during the ordering process.
Unless otherwise specifically agreed, delivery will take place no later than 30 days after the Company has confirmed the order in writing through the order confirmation. Please note that delivery times are approximate and deviations may occur. If your order is delayed, you will be notified.
8. Right of Withdrawal for Private Individuals
When purchasing products from the Website, you have the right to withdraw your order within 14 days without providing any reason, with the exceptions stated below. If you wish to exercise your right of withdrawal, you must notify us within 14 days from the day you received the ordered product ("Withdrawal Period").
When making your purchase via the Website, you have the right to open the packaging and examine the product to the extent necessary to assess whether you are satisfied with it. If and to the extent the product is handled more than necessary to determine its characteristics or functionality, the Company has the right to deduct an amount for depreciation from the amount the Company will refund you. The deduction corresponds to the product's depreciation compared to its original value.
Please note that certain products are not covered by the right of withdrawal. The right of withdrawal does not apply to the following types of products:
- Goods that have been manufactured according to your specifications or that have been given a clear personal touch;
- Goods with broken seals that cannot be returned due to health or hygiene reasons (e.g., underwear, cosmetic products, swimwear, hair dryers and similar products, razors, electric toothbrushes, scales, heating pads, and foot baths);
- Goods that deteriorate quickly or become too old;
- Audio or video recordings (e.g., a CD) or computer programs with broken seals; or
- Digital content delivered in a way other than on a physical medium (e.g., computer programs, applications, games, music, videos, or texts accessed via download or streaming).
By accepting the Terms, you agree that the right of withdrawal does not apply to digital content delivered in a way other than on a physical medium.
When ordering a product for which the right of withdrawal does not apply, you will be clearly informed of this. If a product is sealed, you must not break the seal if you wish to exercise your right of withdrawal. The right to withdraw ends when you break the seal. A seal also refers to technical sealing (e.g., serial numbers).
If you wish to exercise your right of withdrawal, you must send a clear and unambiguous message to the Company before the Withdrawal Period expires. For smooth handling, the message should include your name, address, order number, order date, email address, and which products you wish to withdraw if the order contains multiple products. The message can be sent via our [complaint and return form (link to /page/complaint-and-return)], or alternatively, the standard withdrawal form provided by the Swedish Consumer Agency, see here.
Products must be sent back to us without unnecessary delay and, in any case, no later than 14 days after the day you notified us of your decision to withdraw from the agreement. The Withdrawal Period is considered met if you return the goods before the 14-day period expires. When returning products covered by the right of withdrawal, you must pay the cost of return shipping and are responsible for the condition of the returned product from the time you receive the product until we receive it. We therefore recommend that the product is sent in its original packaging, well-packed, and with a traceable shipment.
If you withdraw your purchase, we will refund all payments we have received from you, including delivery costs (but not additional delivery costs due to you choosing a different delivery method than the cheapest standard delivery we offer). The refund will be made without unnecessary delay and, in any case, no later than 14 days from the day we were informed of your decision to withdraw your purchase. Refunds will be made via the payment method you chose at the time of ordering unless we have expressly agreed otherwise. In any case, the refund will not cost you anything. We may withhold the refund until we have received the item back from you or until you have provided proof that you have returned the item, whichever occurs first.
9. Open Purchase for Private Individuals
In addition to the statutory right of withdrawal, the Company offers all customers an open purchase for 14 days and the right to exchange. Returns must be made to the Company and handled in the manner specified under point 8 above.
10. Warranty
For products covered by a warranty, the warranty period and other conditions for making the warranty valid are stated in connection with the respective product description on the Website.
To make the warranty valid, the relevant proof of purchase, receipt, and delivery note must accompany the claim. Please note that specific warranty conditions may apply to products from different suppliers and manufacturers. Therefore, pay attention to this when reading the product description that applies to your product.
11. Complaints for Private Individuals
When ordering via the Website, you always have the right to [file a complaint about your product (link to /page/complaint-and-return)] within three years from the day you received the product. If you wish to claim a defect in the product, you must contact the Company as soon as possible after discovering the defect. To be valid, the complaint must always be made within a reasonable time after you noticed or should have noticed the defect. A complaint made within two months of discovering the defect is always considered to have been made within a reasonable time.
We recommend that you inspect the products upon receipt and report any damage to the packaging directly to the carrier or collection point and note the damage on the shipping documents.
You can file a complaint about a defective product by returning it to us at the address stated on the Website. You are responsible for the condition of the returned product from the time you receive the product until the Company receives it. We therefore recommend that the product is sent in its original packaging, well-packed, and with a traceable shipment. The Company does not accept products returned cash on delivery or with payment on delivery.
When the Company has received the complained product and determined that the complaint is valid, we will compensate you according to applicable law. This means that the defect will be remedied, or we will replace the defective product with a new one. If this is not possible or if the Company otherwise deems it more cost-effective, the Company may instead refund the amount you paid for your order, including the return cost. Please note that the Company has the right to refuse a complaint if it is found that the product is not defective under applicable law and that the Company, in such cases, does not reimburse any expenses for return shipping.
12. Applicable Law and Disputes
If you have questions regarding complaints, your right of withdrawal, or other questions related to your order, please contact our [customer service (link to /customer-service)].
As a consumer, you can also contact the Swedish National Board for Consumer Disputes (ARN) via arn.se or by mail to Box 174, 101 23 Stockholm. In the event of a dispute, the Company follows ARN's recommendations. As a consumer, you also have the option to file a complaint via the EU's online dispute resolution platform, which you can access at https://ec.europa.eu/consumers/odr.
Disputes between companies are resolved by the general courts.
These terms shall be interpreted and applied in accordance with Swedish law.